Bulkimart Return & Refund Policy

Effective Date: 28 August 2026

At Bulkimart, we are committed to providing our customers with a reliable and convenient shopping experience. This Return & Refund Policy explains the conditions and procedures applicable to returns, exchanges, refunds, cancellations, and related customer requests.

By placing an order through the Bulkimart website, app, or other authorized sales channels, you acknowledge that you have read and understood this Policy. Nothing in this Policy is intended to limit or exclude any rights or remedies available to consumers under applicable law.

1. Return & Exchange Eligibility

Customers may request a return or exchange within the applicable period stated below, subject to the conditions of this Policy:

• Bulkimart E-commerce Platform: Within 7 days from the date of doorstep delivery, including the date of delivery.
• Bulkimart App: Within 7 days from the date of invoice issuance, where applicable.

Certain products may have different return or replacement conditions due to their nature, shelf life, manufacturer warranty, or applicable law.

2. Products Generally Not Eligible for Return or Exchange

Due to health, hygiene, safety, quality, and perishability considerations, the following categories are generally not eligible for return or exchange:

• Fresh food, including fruits, vegetables, meat, eggs, etc.
• Dairy products, including milk, curd, cheese, paneer, butter, etc.
• Ghee
• Frozen food products, including ice cream, frozen vegetables, frozen non-vegetarian products, etc.
• Perishable products
• Personal hygiene products
• Bakery products
• Loose or open food products

However, these exclusions do not affect any remedy that may be available under applicable law, including where a product is defective, damaged, unsafe, incorrect, or materially different from what was ordered.

The list of non-returnable products may be updated from time to time. Customers may contact support@bulkimart.com to confirm the return eligibility of a particular product.

3. Conditions for Return or Exchange

Customers should carefully inspect products at the time of delivery or purchase, including quantity, quality, packaging, shelf life, and product specifications.

Where a return or exchange is permitted, the following conditions generally apply:

1. The customer should provide the original purchase invoice or valid proof of purchase.
2. The product should be unused and, where applicable, unopened.
3. The product should be returned in its original packaging.
4. Inner and outer packaging should be intact.
5. Price tags, barcodes, labels, and accessories should remain intact where applicable.
6. The product should be in reasonably saleable condition, except where the return is due to a defect, damage, wrong product, or other issue attributable to Bulkimart or the seller.
7. The product should not have expired, where expiry applies.
8. The product should not have been altered, modified, or tampered with by the customer.
9. Products sold as part of a package, bundle, or set should generally be returned together with the complete package.
10. A valid warranty card or other relevant documentation should be provided where applicable.
11. Promotional products should be returned together with applicable promotional items or freebies where required.
12. Electronic products should not have been installed or wall-mounted where installation affects return eligibility.

These conditions are subject to applicable law and the specific circumstances of the return request.

4. Damaged, Defective, Incorrect or Missing Products

If a customer receives:

• a damaged product;
• a defective product;
• an incorrect product;
• a materially different product from the description;
• a product with missing components; or
• a product with another fulfillment-related issue,

the customer should contact Bulkimart Customer Support as soon as reasonably possible.

Bulkimart may request photographs, videos, invoice details, packaging information, serial numbers, or other information required to investigate the issue.

Depending on the circumstances and applicable law, Bulkimart may provide an appropriate resolution, which may include replacement, repair, refund, exchange, or another suitable remedy.

5. Electronics, Appliances & Manufacturer Warranty

For electronic products, appliances, LEDs, refrigerators, microwaves, washing machines, earphones, headphones, and similar products, return, replacement, repair, or refund may be subject to manufacturer warranty terms and authorized service-centre verification.

Where applicable, the product's serial number should not have been registered with the manufacturer if registration affects replacement eligibility.

Once a manufacturer's warranty becomes applicable, the product may be handled under the manufacturer's warranty and after-sales service process.

Replacement or refund of a defective product may require inspection or approval from the manufacturer's authorized service centre.

For defective LED bulbs and similar products, customers may be required to provide valid proof of purchase.

6. Return Inspection & Approval

All applicable return and exchange requests may be subject to verification and quality inspection.

Bulkimart may reject a return where the product:

• does not satisfy the applicable return conditions;
• has been materially damaged or altered by the customer;
• has been tampered with;
• is missing essential components or accessories;
• is not the product originally supplied by Bulkimart; or
• is reasonably suspected to be counterfeit, duplicate, fraudulent, or otherwise unauthorized.

Where fraud, counterfeit returns, or intentional misuse of the return process is suspected, Bulkimart may take appropriate action in accordance with applicable law and its policies.

Return eligibility will be determined based on the applicable product conditions, available evidence, and this Policy.

7. Product Exchange & Price Difference

If an exchange is approved and the replacement product has a higher price than the original product, the customer may be required to pay the applicable price difference.

If the replacement product has a lower price, the applicable difference may be handled through the available refund or credit process, subject to the circumstances of the order and applicable law.

8. Products Purchased Under Promotions or Offers

Products purchased under promotional campaigns, special schemes, discounts, clearance offers, or other promotional programs may have specific return or exchange conditions.

The applicable terms of the relevant promotion will be communicated at the time of purchase.

However, promotional terms will not limit any mandatory consumer rights or remedies available under applicable law.

9. Refund Policy

Refunds will generally be processed after the applicable return has been received and verified.

The refund method and timeline may depend on:

• payment method;
• reason for return;
• product category;
• inspection results;
• payment provider or banking processes; and
• applicable law.

Where a refund is approved, Bulkimart will generally process it to the original payment method or through another legally permissible method, as applicable.

10. Prepaid Orders

For approved refunds relating to prepaid orders, the refund will generally be credited to the original payment method.

Depending on the bank, payment gateway, card issuer, or other payment provider, the amount may take additional time to reflect in the customer's account after Bulkimart initiates the refund.

Bulkimart will not be responsible for delays caused solely by a customer's bank, payment provider, or other third-party financial institution.

11. Cash Purchases at Bulkimart Stores

For eligible cash purchases made at a Bulkimart Store, an approved refund may, where legally permissible and as communicated to the customer, be provided through a credit note or another applicable refund method.

Where a credit note is issued, its validity, redemption conditions, and applicable restrictions will be communicated at the time of issuance.

12. COD Orders

For eligible COD orders, customers may request a return at the time of delivery or through the applicable Bulkimart return process.

Where a product is refused or returned before acceptance of delivery, the applicable COD amount may be adjusted accordingly.

For an approved COD return after delivery, Bulkimart may provide the applicable refund through a permitted refund method, subject to verification and applicable law.

13. Cash Refunds

Bulkimart generally does not provide physical cash refunds for online or delivered orders where another lawful refund method is available.

Refunds will normally be processed through the original payment method or another applicable method communicated by Bulkimart.

This provision does not restrict any refund or remedy required under applicable law.

14. Self-Pickup Orders

Customers who select self-pickup should collect their orders within 48 hours of placing the order, unless a different collection period is communicated at the time of purchase.

If an order is not collected within the applicable period, Bulkimart may cancel the order and process any applicable refund in accordance with the payment method and applicable terms.

15. Order Cancellation

Customers may request cancellation of an order before it has been processed or dispatched, subject to the order status and applicable conditions.

Once an order has been processed, packed, dispatched, or otherwise entered into the fulfillment process, cancellation may not be possible.

Where cancellation is permitted, any applicable refund will be processed according to the payment method and applicable refund procedure.

Bulkimart may also cancel an order in circumstances such as:

• product unavailability;
• pricing or listing errors;
• suspected fraud or misuse;
• inability to deliver to the specified location;
• technical or operational issues; or
• other legitimate circumstances.

Where an order is cancelled after payment has been received, Bulkimart will process any applicable refund in accordance with applicable law.

16. Cash on Delivery

COD availability may depend on:

• delivery location;
• product category;
• order value;
• service availability;
• payment-provider restrictions; and
• applicable legal or operational requirements.

The COD limit applicable to a particular order will be displayed or communicated where relevant.

17. Delivery Refusal

Customers are encouraged to verify the order details before confirming delivery.

If a customer refuses or rejects an order after it has been dispatched, Bulkimart may treat the order as a refused delivery and may apply applicable cancellation, shipping, or return procedures, subject to applicable law and the circumstances of the order.

Nothing in this section limits any statutory consumer rights.

18. Manufacturer Warranty

Where a product is covered by a manufacturer's warranty, the warranty will generally be governed by the manufacturer's applicable warranty terms.

Customers may be required to contact the manufacturer's authorized service centre for warranty-related repairs or replacements.

Bulkimart will provide reasonable assistance where applicable but does not replace or override the manufacturer's warranty terms.

19. Customer Responsibilities

Customers are expected to:

• provide accurate delivery and contact information;
• inspect products where reasonably possible at delivery;
• retain invoices and proof of purchase;
• provide accurate information when submitting a return or refund request;
• return products with applicable accessories and documentation; and
• cooperate with reasonable verification requirements.

Customers must not submit fraudulent, counterfeit, manipulated, or intentionally misleading return or refund claims.

20. Customer Support & Grievance Redressal

For return, refund, cancellation, delivery, product, or other customer concerns, customers may contact:

Email: support@bulkimart.com

Customer Support: Bulkimart Customer Support

Bulkimart will handle customer complaints and grievances in accordance with applicable law and its internal grievance-redressal process.

Where required by applicable law, Bulkimart will provide the details of its designated Grievance Officer and applicable grievance mechanism on the website.

The Consumer Protection framework provides consumers with formal grievance and dispute-redressal mechanisms, including consumer commissions.

21. Dispute Resolution & Consumer Rights

Bulkimart will make reasonable efforts to resolve customer complaints directly through its customer-support and grievance-redressal process.

Nothing in this Policy prevents a consumer from exercising any rights or remedies available under applicable Indian law.

Any contractual jurisdiction clause used by Bulkimart will operate subject to applicable law and the jurisdiction of consumer forums/commissions or other authorities where such jurisdiction is legally available.

22. Changes to This Policy

Bulkimart reserves the right to update or modify this Return & Refund Policy from time to time to reflect changes in:

• applicable laws and regulations;
• product categories;
• business practices;
• payment methods;
• delivery processes; or
• customer-service procedures.

Changes will become effective when the updated Policy is published on the Bulkimart website or otherwise communicated through applicable channels.

Customers are encouraged to review this Policy periodically.

23. Applicable Law

This Policy shall be interpreted in accordance with the applicable laws of India.

Where any provision of this Policy conflicts with a mandatory provision of applicable law, the mandatory legal provision will prevail to the extent of that conflict.

24. Contact Information

For any questions or concerns regarding this Return & Refund Policy, please contact:

Bulkimart Customer Support
Email: support@bulkimart.com

Thank you for shopping with Bulkimart.